There may be cases when a processed BACS files is uploaded in Lloyds CBO Import format.
If the file has not been opened before upload and it is not corrupted, yet you receive an error on upload, this will be because of the incorrect format of the file.
In this instances, the format of the file needs to be changed, the BACS run reversed and re-processed.
1. Change the file
Go to System Set-up, then click Defaults.
Select the Bank Accounts tab.
In the BACS column, click the Format field.
Select Lloyds CBO.
Click Save.
2. Reverse the BACS run
Go to Corrections, then click Reversals.
Select BACS, the reverse the BACS by clicking on the black circle icon.
Re-process the BACS run from the Payments section.